We want your shopping experience with us to be exceptional. Here's how we handle returns and exchanges: General Return Policy: Unless there's a fabrication flaw, fault, or damage, returns or exchanges are not accepted. Solution for a Faulty Item: If you receive a Faulty, Defective, Damaged, or Wrong Item in your wholesale order, please contact us via email or WhatsApp Support Line provided below. We'll guide you through the process and may ask for pictures or videos of the item for assessment. •Email: [email protected] •WhatsApp Support Line: +90 533 725 34 10 The faulty item must be pictured and take a video for reporting to us. After checking the faulty item we are refunding the only “faulty item cost” to your name by Western Union. Damaged Item During Shipping: We are sending whosale order with insurance. If your package appears damaged upon receipt, please request a damage report from the shipping company. Any damage caused during shipping must be claimed and proved to the shipping company. Exclusions: Returns or exchanges do not apply to defects, failures, or damage caused by improper use or inadequate maintenance and care. We're here to assist you throughout the process. Don't hesitate to reach out if you have any questions or concerns.
